Returns & Exchanges
We want our customers to be pleased with their purchase. Highland Trading Company inspects each item as we receive it, and when we ship it to you. Products purchased from the Highland Trading Company may be returned for a refund or exchange, providing the product is in the same new condition. The Highland Trading Company reserves the right to determine if a returned item is in the same new condition. Items which we determine are not in the same new condition, will be returned to the customer. Exceptions to this are Special Orders, or products which have been unwrapped and cannot be rewrapped, such as CDs. These items may not be returned or exchanged. Returns and exchanges must be requested within 7 days after receipt by the customer.
If you wish to return or exchange an item, please contact us at email@example.com , for a Return Code Number. Returns and exchanges must have a Return Code Number. Please provide the purchasers name, contact information, item purchased and invoice number in your email. Please include a copy of the original invoice. Returns or exchanges will not be given without a copy of the original invoice. The customer is responsible for the cost of shipping your return or exchange, unless it is our mistake. Please Insure and use Delivery Confirmation.
After obtaining a Return Code Number, please send returns and exchanges to:
Highland Trading Company
P.O. Box 165
Harbor Springs, MI 49740
Please inspect your goods upon delivery, especially if the packaging looks damaged. If your shipment is damaged in transit, please notify the United States Postal Service regarding a claim, and retain all packing material and paperwork for your shipment. Contact Highland Trading Company immediately at firstname.lastname@example.org
Manufacturer Defects and Warranties
Highland Trading Company does not warrant the products we sell, as we did not manufacturer them. Therefore, we must defer to the manufacturers warranties. If you believe the product is defective, please contact us at email@example.com to discuss the defect and arrange for a replacement.