Customer Feedback

We want to exceed your expectations, and we love to hear about it when we do! Emails are always welcome, here are just a few:

Dear Mark,

I just wanted to take a minute and say "Thank you" for the speedy and professional way in which you handled my order. The Heathergem necklace was in stock and you shipped it the very next day. I can't ask for any better customer service than that....and the necklace looks absolutely gorgeous to boot!

Georgia

 

Thank you for all your assistance with my order and promptness with any questions I had.  I've looked at everything I received and it's of very nice quality.   I will look forward to wearing my kilt…It looks very wonderful and I will enjoy wearing it often.

 Wisconsin

 

Mark,

Rather embarrassingly my wife collected the Quaich from the front door and neglected to share that information with me. Panic over, the wedding present is wrapped and safe in my wife's closet. Have a good day sir, thanks and regards.

Texas

 

I love that! Thanks so much, Mark. We'll have this necklace well in advance....love reading about the Heathergems - perfect! I'm sure we'll be repeat customers in the future. Happy holidays to you, and thanks for your prompt, awesome customer service!

Arizona

 

The candle sticks arrived yesterday and they look great. Thank you, I was having difficulty finding something like this. I will be back to your site in the future.

Virginia

 

Thank you Mark for your service. The earrings arrived in Seattle  perfectly on time. And the cake knife I bought...... was a big hit. Thanks for the tremendous help. 

Michigan

 

Mark,

Thanks for your outstanding effort. I am sure the guys are going to be more than pleased with their Quaichs.... Very much appreciated....

North Carolina


I received in the post a great quaich shipped from your store in commemoration of the...... Please tell me who ordered this so that I may send them my appreciation. Thank you.

Unknown (Sent by the customer above)

 

Mark,

Thank you so much.  Everything arrived in shockingly short time.  The earrings, the third of which arrived today, are perfect.  Certainly would like to do business with you again.  

Iowa

 

I just flew back from my camp site to pick up a new sawmill blade and I noticed your message. I do not have service out where I am except an old MTA flip phone, so I did not see this until now. Yes the green one will work, and express mail will insure it gets there by Wednesday. Thank you very much for the quick turnaround.  Thanks again,

Alaska

 

I wanted to send you a note to let you know how well received the gift I sent from your company was.  While I haven't seen either the pendant or box yet, the recipient was thrilled with both.  It was so nice to find your
website and be able to order quality items.

Ohio

 

Mark-

We received the candlesticks and they are more gorgeous than we imagined.  The picture really doesn't do them justice. We are so happy to be able to use them on our sweetheart table and to have them as keepsake items for our life together. Thanks.

Hawaii

 

Hi Mark,

I received the buckle today, it is stunning and exactly what I wanted and even nicer in person.  Thank you for your great customer service and prompt reply to email and shipping.  I appreciate it very much and will be back for more.

Wisconsin


I got my order I was very happy with it I will (be) shopping from you again

Pennsylvania


Mark,

Just a quick update, my wife loves the heather gem heart necklace.

Pennsylvania


My mom loved the  necklace, thank you so much for your help.

New Jersey

        

Hello  Mark! Thank you so much for taking the time to pay attention to my order.....I appreciate your time!

California

 

Thanks so much Mark! I received the replacement in plenty of time for the wedding- I'm sure the bride and groom will love it!

New Hampshire


Dear Mark,
I received my order today. The pieces are absolutely gorgeous!!  I will definitely be a repeat customer.  Thank you!

Michigan


Hi Mark,

Thank you so much for getting it shipped so quickly!! I really appreciate it!!

Many thanks,

Georgia

 

Oh wow, those are gorgeous!  Just perfect.  Thank you so much.....Thank you again.  I really appreciate you taking the time to answer all my questions.

Illinois

 

Just wanted to report I've received the tartan serape wrap I ordered in October. The Holyrood Diamond Jubilee is more beautiful than I had hoped and the wool!  Oh the wool!  I just love touching it!!!  What a lovely, lovely wrap! The box sat on my front porch while I was on vacation and was wet when I returned.  But luckily, the bag inside kept everything secure and dry.  Thank you for that little touch!  Thank you again!  I look forward to wearing my new wrap!

 

Michigan


Hey Mark...
Gloomy day here too w/ a peek of sun now 'n then. So many miles apart & yet the same weather, eh?!  I know my sis-in-law will be thrilled to have earrings to match! Let's go ahead with that pair.....You've sure gone the extra mile to help me, and I'm most appreciative!

Oregon


Dear Mark,

I appreciate your two options.. It is hard when you receive something that has been damaged to know exactly how to proceed.. I feel you are being quite fair and tried to mitigate my loss. The are a few Manx items that you carry that other's don't and nice to think I can use your shop again in the future.

Pennsylvania


Hi Mark,

I also received the USPS parcel from you on Monday.  The scarfs are lovely, and [I think] will make welcomed gifts to friends and family members in the Northeast.  In most cases, I'll give the scarves along with a sweater or gift card.....The quality of the wool seems superior.  Thank you & Mindy again for the personalized service and prompt deliveries. Wishing you and yours a Happy Holiday

New York

 

Dear Mark,

Thank you for helping with this.  You’ve got some beautiful things.

Michigan

 

Hi Mark,
Thanks for the info, and thanks for not forgetting about me! I am so excited to finally get this item.

Michigan


Mark,

I really appreciate your attention to this matter.  Your customer service is excellent! :)

Utah

 

Hi Mark.
 
We received the order last Wednesday & Mom loved it! The heather gems are really beautiful! Thanks for keeping me updated on the backorder & shipping. I hope to do business with you again soon.  Thank You

Georgia

 

Yes, Please match the color as best as you….Thanks for all of your help with this and Merry Christmas!!!

 California  

 

My new pan arrived in the mail today. It looks beautiful and is in one piece. Thank  you ever so much for your prompt and pleasant handling of this unfortunate situation. I will keep you in mind (and in my computer) if the time comes I want any more scottish goodies.  

South Carolina

 

I received the brooch and it is fantastic! Thank you for a fine product...(she) will be thrilled. I am sure that I will do more business with you in the future. 

 Missouri

 

Just received my necklace today....the Heathergems Wave Heart Pendant.  It is more beautiful in reality. Thank you so much.  I am originally from Scotland, living in the U.S., and wanted something with a little piece of home. I showed it to my co-workers and they all thought it was very beautiful and unique. I will be shopping with you again.Thank you for the prompt service.

Montana

 

I am sorry I have taken so long contacting you. The earrings and pendant were perfect!  Thank you again.  I am sure (she)  will love them.  I will have to order myself some.

Mississippi

 

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