Returns and Exchanges
RETURNS AND EXCHANGES
We want our customers to be pleased with their purchase. Highland Trading Company inspects each item as we receive it, and when we ship it to you. Products purchased from the Highland Trading Company may be returned for a refund or exchange, providing the product is in the same new condition. The Highland Trading Company reserves the right to determine if a returned item is in the same new condition. Items which we determine are not in the same new condition will be returned to the customer. Returns and exchanges must be requested within 7 days after receipt by the customer.
Exceptions to this are Special Orders and Earrings which may not be returned. For health and hygiene reasons, Earrings are not returnable since they are for pierced ears. This is to protect the health of our customers and so that customers may be confident that their purchase has not been worn by another person.
If you wish to return or exchange an item, please Contact Us for a Return Code Number. Returns and exchanges must have a Return Code Number. Please provide the purchasers name, contact information, item purchased and invoice number in your email. The customer is responsible for the cost of shipping your return or exchange, unless it is our mistake. Please Insure and use Delivery Confirmation as we cannot be responsible for lost or damaged items.
After obtaining a Return Code Number, please send returns and exchanges to the address below. Please include a copy of the original invoice. Returns or exchanges will not be given without a copy of the original invoice. PLEASE NOTE: Tartan products are not returned to Highland Trading Company. If you are returning a Tartan Product from Lochcarron of Scotland, contact us for shipping instructions.
Highland Trading Company
P.O. Box 165
Harbor Springs, MI 49740
Please inspect your goods upon delivery, especially if the packaging looks damaged. If your shipment is damaged in transit, please notify the United States Postal Service regarding a claim, and retain all packing material and paperwork for your shipment and contact Highland Trading Company immediately.
MANUFACTURER DELIVERY TIMES
Highland Trading Company cannot guarantee delivery times on SPECIAL ORDER ITEMS or back ordered items. Unfortunately, unforeseen delays are out of our control. We will make every effort to deliver your purchase as soon as possible.