Our goal is to ship all orders within 48 business hours (except for Tartan products which are discussed below under SHIPMENT OF TARTAN PRODUCTS). Orders are shipped using the United States Postal Service (USPS), Priority Mail, with Insurance and Delivery Confirmation. Priority Mail usually takes 2 to 3 business days to arrive at your destination in the United States. You, the customer, are responsible for shipping costs, which will be displayed prior to check out. You will receive an email with the Delivery Tracking Number after your order is shipped.
You, the customer, are responsible for the security of your order upon delivery. The Highland Trading Company WILL NOT provide a refund for stolen goods. Therefore, we strongly encourage you to track your delivery as it makes its way to you at usps.com, where you will be able to see:
- Scheduled Delivery Date
- When it is Out for Delivery
- When it is Delivered
Please inspect your goods upon delivery, especially if the packaging looks damaged. If your shipment is damaged in transit, please notify the United States Postal Service regarding a claim, and retain all packing material and paperwork for your shipment. This will be needed to file a claim. Please contact Highland Trading Company if you need additional supporting information.
Due to International Mail restrictions, the Highland Trading Company ships only within the United States.
SHIPMENT OF TARTAN PRODUCTS
Your Tartan order will be shipped to you directly by Lochcarron of Scotland, Selkirk, Scotland. Orders are shipped using the United Parcel Service (UPS) Express. UPS WILL NOT SHIP TO A P.O. BOX. Therefore you must provide a physical shipping address which is not a P.O. Box when you checkout. Failure to do so will cause a delay in your order.
Please note the estimated manufacture and shipment times for each Lochcarron product. Custom made products require additional time so plan ahead! Highland Trading Company cannot guarantee delivery times. Unfortunately, unforeseen delays are out of our control.
Lochcarron pays a duty fee up front. Therefore, Extra Duty Charges are not anticipated. However, we cannot predict changes in Tariff or Trade relations. Therefore, the customer is responsible for any additional Duty Charges.
MANUFACTURER DELIVERY TIMES
Highland Trading Company cannot guarantee delivery times on SPECIAL ORDER ITEMS or back ordered items. Unfortunately, unforeseen delays are out of our control. We will make every effort to deliver your purchase as soon as possible.