Our goal is to ship all orders within 48 business hours (except for Tartan products which are discussed below under SHIPMENT OF TARTAN PRODUCTS). Orders are shipped using the United States Postal Service, Priority Mail, with Insurance and Delivery Confirmation. You will receive an email with the Delivery Tracking Number after your order is shipped. Priority Mail usually takes 2 to 3 business days to arrive at your destination in the United States. The customer is responsible for all shipping costs, which will be displayed prior to check out. Due to International Mail restrictions, the Highland Trading Company ships only within the United States.
SHIPMENT OF TARTAN PRODUCTS
Your Tartan order will be shipped to you directly by Lochcarron of Scotland, Selkirk, Scotland. Orders are shipped using the United Parcel Service (UPS) Express. UPS WILL NOT SHIP TO A P.O. BOX. Therefore you must provide a physical shipping address which is not a P.O. Box when you checkout. Failure to do so will cause a delay in your order.
Please note the estimated manufacture and shipment times for each Lochcarron product. Custom made products require additional time so plan ahead! Highland Trading Company cannot guarantee delivery times. Unfortunately, unforeseen delays are out of our control.
Lochcarron pays a duty fee up front. Therefore, Extra Duty Charges are not anticipated. However, we cannot predict changes in Tariff or Trade relations. Therefore, the customer is responsible for any additional Duty Charges.